Guest Experience Show – The importance of the digital experience

The importance of the digital experience with Kelly Molson of Rubber Cheese

In this interview, Kelly shares many best practices for engaging guests online and creating a seamless experience that leads to a purchase with the Guest Experience Show host, Josh Liebman.

“Good is never enough. We’re always aiming for extraordinary.”

Key takeaways include:

• Engaging guests online and creating a clear path to purchase
• The role of user-generated content in amplifying your marketing efforts
• Collecting data through digital memberships and guest feedback

Full interview available here ⤵️

The importance of the digital experience with Kelly Molson

Author:

Kelly Molson Managing Director

Host of the popular Skip the Queue Podcast, for people working in or working with visitor attractions, she regularly delivers workshops and presentations on the sector at various national conferences and universities including The Visitor Attractions Conference, ASVA and Anglia Ruskin University.

Read more about me